Ultradox Support
Get back on track
floreysoft provides support for Ultradox, with help from contributors in the community.
We use a mixture of different platforms to provide support, so select an option below to determine the best way to get help.
Online Help Center
Before posting to the community, please make sure to read the documentation.
You will find a number of tips how to narrow down issues in our troubleshooting guide.
FAQ
If you do not find any valuable info, please check the frequently asked questions.
Ultradox Community
Still no luck? It is now time to join the Ultradox community and check if someone has already posted a similar issue.
Create a post and describe your issue as good as you can. The more info you provide the better are the chances that someone will be able to help you.
Enterprise Support
Is your flow not working as expected?
If you need personal assistance creating your application with Ultradox you can sign up for a support contract.
Login to our Market and click on Get more apps and select Support to see the different support plans available. As part of the support plans we are able to help you fixing issues.
Please note that our regular Ultradox plans do not include any personal assistance regarding the creation of your flows. The plans are just covering the costs for providing the service to you.
Report bugs
If you are sure that you came across a bug in Ultradox and not just a problem in your flow, please report it to us so that we can fix it.
In the Ultradox editor - when working on an Ultradox file - you will find a dedicated menu item in the Help menu called Report an issue to send us an email with a brief description of the issue.
Questions and Feedback
If you have any comments on this page, feel free to add suggestions right to the Google document that we are using to create this site.
If you are not yet member of the Ultradox community on Google+, please join now to get updates from our end or to provide feedback, bug reports or discuss with other users.
Last Updated: 9/29/22