In this document we provide some quick answers for questions our users are frequently interested in.
How to create an Ultradox account?
You do not need a dedicated Ultradox account. Just login with your existing Google account.
Go to Ultradox and click the
Login button at the upper right corner of the page.
Your subscription details can be accessed at our Marketplace
To create and open Ultradox flows in Google Drive you just need to be logged in with your Google account.
How can I change my company or personal details that appear on the invoices?
Please log in to the Marketplace.
On the subscriptions tab click the
edit button in order to edit your data.
What languages are supported?
English and German
English and German
Users can specify individual texts
Running Ultradox on mobile devices
You may open an Ultradox flow in a browser on your mobile or tablet PC, but we recommend to use the Ultradox Editor on a desktop PC.
There is no native app for editing Ultradox flows on iOS or Android.
Ultradox Apps however are follow the Google Material Design guidelines and thereby can easily be opened and executed in the browser of any smartphone.
How often will I receive a newsletter?
We will use our newsletter to provide information on Ultradox enhancements, downtimes and Ultradox related products.
At maximum we will send one newsletter email per month.
You can configure the
newsletter settings in any of your Ultradox files by selecting Newsletter settings in the
Of course you may also unsubscribe by using the related link in any newsletter email.
How can I get personal support?
What’s my current license and usage?
Open any of your Ultradox files and select
You will also get an overview of your remaining credits in the license indicator bar in the Ultradox editor.
Only the owner of the Ultradox file will see the license info. If you have shared your flow with other people, they will not get access to your license information.
What happens if my license limit is reached?
Once your document limit is reached you will receive a referring notification via email.
No further documents can be created for that case.
How to upgrade my plan?
To upgrade your license log on to the Marketplace, access the
Subscriptions tab and click on the
The available plans will show up and can be selected.
Note that you can only upgrade within the same type of license: You can for example upgrade a small personal license to a medium or large personal license, but you cannot upgrade to an enterprise license from a personal or SMB license.
To switch to a different license type, please cancel your existing subscription and sign up for the different plan.
How to change my credit card?[a]
To change your credit card, please cancel your subscription and re-activate it again right away with the new payment information.
Therefore please log on to the Marketplace, access the
Subscriptions tab and for the license you would like to change your payment option for first click
Cancel and then
Activate right away. You can then enter your new payment information.
How to cancel my subscription / license?
To cancel your license log on to the Marketplace, access the
Subscriptions tab and click on the
Cancel button for your license you would like to cancel.
Your subscription will then end at the current period and not get extended.
File access and file sharing
Can I share files with other users?
Just as any other file in your Google Drive you can share any Ultradox files right from the Google Drive interface.
Additionally in each Ultradox file you will find a
Share button in the upper right corner of the editor.
This will also open the Google Drive dialog to share your file with certain users.
Transfer ownership of an Ultradox file
Besides sharing a file you may also transfer the ownership of a file to another person.
As this follows the standard Google file sharing procedure the transfer it is limited to be executed between users within the same domain.
To be able to transfer the ownership to another user you first need to share the file with her/him. Then access the advanced sharing settings. Here you will see all users you have shared the file with.
Search for the user you would like to transfer the ownership to. Click the
Edit icon (pencil) and select
Is owner from the drop-down.
What authorizations will I need to grant to use Ultradox?
As Ultradox automates activities and processes using your G Suite services we will require access to the data and application that you will use in Ultradox.
When registering for Ultradox and when installing an add-on you will have to grant access for some for your profile information and access to your Google Drive or the app you are installing the add-on for.
Please check on the Installation Guide guides for details on the authorizations are requesting when registering for Ultradox.
Revoke given authorizations
In order to revoke access for Ultradox please open your Google Account and from the
Sign-in & security menu select
Connected apps & sites.
You will be able to manage your connected apps.
From the list of connected Apps click Ultradox and the select
Once the app is removed all related authorizations are withdrawn.
How does Ultradox handle sensitive information
Ultradox may generate documents or compile data using sensitive information assembled from data that has been retrieved from various services.
Ultradox never stores any information on external servers. The information is just used by Ultradox while executing the flow.
Authorizations for Apps
For any Ultradox flow you may create an App that is easy to access and execute for other user. In the process of running an App the executing user may have to grant authorization (for example if your live app asks the user to pick a file from her/his drive and submit it).
The Impersonating users guide provides details on how authorizations for and within Apps are granted and removed.
For custom requirements we may help you to implement your requirements in a custom development project.
Please reach out to us and we are happy to discuss the details.
Delete a building block
Either mark a building block and use the delete key of your keyboard or right click on the referring building block and select
Remove item(s). By using the shift key you can select several building blocks at once.
Move building blocks
You can simply
move building blocks by dragging from and dropping them to any position in your flow. You can also
copy building blocks by using right clicking on the item.
Disable building blocks or perform when a condition is fulfilled
By clicking the on/off icon at the right side of each building block in your flow you can either enter a condition that needs to be fulfilled to execute the particular building block, of you can completely disable the building block.
Can I create alternate conditions and stop my flow in case they are not met?
Yes, just insert a stop building block at the point where you would like to stop your main flow. Use a skip building block to execute/bypass alternative paths in your flow.
If you for example have a form in which certain multiple choice selections insert a Stop building block and check for the selection as condition:
Is it possible to produce a block of conditions based on an if/else statement in Ultradox?
You can either add the condition to each of the actions by using the On/Off icon of the building blocks.
Or you can use the Skip building block in conjunction with a condition to skip a number of actions if a condition is met.
Is there any way to create a variable depending on whether a building block was executed or not?
You can use the Form building block to create variables. Then use the condition in the form block to enter the condition.
Rename attached files
Attachment names can be changed in the email building block.
Open the email dialog by clicking on the bold text in the building block title to see the files that may currently be attached.
Click the file you would like to rename and just enter the desired name.
Feel free to use variables and renderers to create the desired name for your attachments.
Google Apps Script
When I update a new script, does it refreshes automatically? Do I need to publish again? I am trying to refresh but it just won't refresh with the updated script
You have to create a new version (
Manage versions…), then publish (
Deploy as web app….) and make sure to select the latest version (= the one that you have just created).
When anyone has access to the Script to run, he will have access to the code or just the link to execute?
He will not have access to the script unless you share it on Google Drive with him.
Is it possible to authenticate the Scripts I created for all the users on my Domain?
No, unfortunately this is not supported by Google Apps Script. Each of the user running the script will need to open your Ultradoc and authenticate the script.
What kind of expression can be used in the map rows script?
If you for example have a column called
price you could then divide the price by 100 using this expression:
row.price = row.price/100
[a]How to confirm my credit card number I registered?
Questions and Feedback
If you have any comments on this page, feel free to add suggestions right to the Google document that we are using to create this site.
If you are not yet member of the Ultradox community on Google+, please join now to get updates from our end or to provide feedback, bug reports or discuss with other users.
Last Updated: 15.10.20